Category Archives: Communication



How Automated Telephone Systems Allow Call Centres to Provide Reliable Services

Featured Author Kathy Dawson on Nov 27th, 2011  • 

The technology used by modern ivr services must be precise and sophisticated. However, the secret lies in the programming, with the development of voice browsers and VXML formatting making automated speech technology a reality. This article looks at the role that VXML and voice browsers have played in the development of reliable automated telephone systems and services.

Stand Out at Networking Events

Featured Author Stephen Kelly on Nov 19th, 2011  • 

How to stand out at a networking event is what worries most people about networking events. There are usually dozens of people attending and it is tough to have quality alone time with someone.